Top Tips

Problems can often be equipment-related. Check out our top tips before going further.


Broadcaster Sites



BBC web site

BBC Reception Advice

Information and advice about receiving BBC television and radio services

Channel 4
Channel 4 web site
Channel Five
Channel Five web site
ITV web site
Welsh language broadcaster web site

Subscription digital satellite TV



Platform Operator Sites



Free to air digital satellite TV service from the BBC and ITV

Subscription-free digital TV via an aerial

Subscription digital satellite TV

Virgin Media
Digital cable TV, broadband and other subscription services

Digital Information Sites


Digital TV Group

DTT multiplex configurations and other information from the DTG

Digital UK
Help and information following digital switchover (DSO) in the UK


Information on digital broadcasts on short wave and medium wave

Radio Now

DAB transmitter openings and other digital radio news

UK Digital Radio

News and information about DAB digital radio equipment and services


Information about DAB stations and multiplexes in the UK and worldwide



Other Organisations 


CAI (Confederation of Aerial Industries)
Organisation for registered aerial and satellite installers


Independent regulator for TV, radio and telecommunications

Registered Digital Installers
Government-backed licensing scheme for aerial installers

Retailer organisation with helpful advice for consumers

Consumer reports on digital TV products

RNIB - Audio Description
Detailed information about Audio Description

Transmitter Checker

Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)

For information on how we use your postcode (and any other personal data you may provide to us), check the 'How we use your personal information' section on our 'About Us' page.

Problem Assistant

Get started with diagnosing your problem with our self-help tool.

Launch the tool by clicking here