Top Tips

Problems can often be equipment-related. Check out our top tips before going further.

Cable Television


Reception problems for cable viewers are rare. Occasionally channels may be lost or there could be picture and sound problems. The cause might be a problem with the cable feed but could also include a faulty receiver (which is the property of the cable provider).

What to do

  • Switch off your cable receiver from the mains for ten minutes and then switch the power on again. Allow the receiver a few minutes to reach full operation.
  • Check that the cable connections to your receiver, and from the receiver to your TV, are secure.

If these actions don’t improve your reception, you should seek the advice of your cable provider.

The largest cable company in the U.K. is Virgin Media. Cable is only available in some parts of the country - mostly cities.  Please visit the links below for more information:


Transmitter Checker

Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)

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Problem Assistant

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