Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well
- Satellite systems
A faulty dish or downlead can cause loss of reception
- Plugs, sockets & cables
Damaged or loose connections can spoil your reception
- Reception on portables
Correct positioning is essential and can be tricky
- Changes in your vicinity
Tree growth, new buildings, etc can all affect reception
- Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
What is 4G and who are at800, and will it cause me interference?
Mobile phone operators are rolling out fourth-generation (4G) mobile networks to provide customers with faster wireless broadband.
There is a small chance that some 4G signals may interfere with Freeview reception. A company called at800 has been set up by the mobile operators to provide support to households that rely on Freeview to receive TV and are affected by 4G related interference.
The company behind at800 is Digital Mobile Spectrum Ltd (DMSL). Viewers can find out more by visiting the at800 website.
If you would like more information about 4G and possible interference contact at800 on 0808 13 13 800 or visit the website.
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