Top Tips

Problems can often be equipment-related. Check out our top tips before going further.

Satellite Television

       satellite4

Satellite reception problems are unusual, but when they occur they can be caused by a number of things:

  • Transmission difficulties
  • Receiver or software problems
  • Damaged or loose connecting cable
  • Misalignment of the dish
  • Overhanging trees etc obstructing the dish
  • Heavy rain in the vicinity
  • Snow in the dish
  • High altitude clouds of ice crystals


Most of these problems will cause loss of some (or all) channels, frozen pictures, and pixellation or blocking on the picture, sometimes with sound break-up.

See our related question below, which suggest some actions to improve your reception. If these actions don’t improve your reception, you should seek the advice of your satellite retailer or installer.

Links to satellite service providers:

 

Transmitter Checker

Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)

For our policy on how we propose to use this information, please click here.

Problem Assistant

Get started with diagnosing your problem with our self-help tool.

Launch the tool by clicking here