Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well
- Satellite systems
A faulty dish or downlead can cause loss of reception
- Plugs, sockets & cables
Damaged or loose connections can spoil your reception
- Reception on portables
Correct positioning is essential and can be tricky
- Changes in your vicinity
Tree growth, new buildings, etc can all affect reception
- Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
Satellite reception problems are unusual, but when they occur they can be caused by a number of things:
- Transmission difficulties
- Receiver or software problems
- Damaged or loose connecting cable
- Misalignment of the dish
- Overhanging trees etc obstructing the dish
- Heavy rain in the vicinity
- Snow in the dish
- High altitude clouds of ice crystals
Most of these problems will cause loss of some (or all) channels, frozen pictures, and pixellation or blocking on the picture, sometimes with sound break-up.
See our related question below, which suggest some actions to improve your reception. If these actions don’t improve your reception, you should seek the advice of your satellite retailer or installer.
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