Top Tips

Problems can often be equipment-related. Check out our top tips before going further.

TV online

If you're having problems with watching TV online (BBC iPlayer, 4oD etc), these are outside the scope of this website. We're therefore unable to offer any advice or assistance but would suggest you raise the issue with either your Internet Service Provider or the relevant broadcaster, as appropriate.

Transmitter Checker

Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)

For our policy on how we propose to use this information, please click here.

Problem Assistant

Get started with diagnosing your problem with our self-help tool.

Launch the tool by clicking here