Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well
- Satellite systems
A faulty dish or downlead can cause loss of reception
- Plugs, sockets & cables
Damaged or loose connections can spoil your reception
- Reception on portables
Correct positioning is essential and can be tricky
- Changes in your vicinity
Tree growth, new buildings, etc can all affect reception
- Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
Step by Step Guide
- Enter your postcode into the Transmitter Checker to see about current faults on your local transmitter
- For trouble-free reception of television and radio – analogue or digital – a good installation is essential. Check our advice on installation equipment.
- Work out whether your problem is due to interference or reception
- Choose the correct broadcast platform for general advice and FAQ’s
- Choose the relevant help topic for your problem e.g Freeview, FM radio, DAB etc.
What Happens Next?
If after following the Step by Step Guide you have not been able to resolve your problem, please use the Problem Assistant. The Problem Assistant may direct you to information and guidance that you may not have thought relevant to your problem and will also collate information that the Radio and Television Investigation Service will need to instigate an investigation. This is the simplest and quickest way to contact the RTIS.
RTIS is limited to what assistance it can offer and for what devices. To find out more about what we can and can’t help you with visit our About Us section.
Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)
For our policy on how we propose to use this information, please click here.
Get started with diagnosing your problem with our self-help tool.