Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well
- Satellite systems
A faulty dish or downlead can cause loss of reception
- Plugs, sockets & cables
Damaged or loose connections can spoil your reception
- Reception on portables
Correct positioning is essential and can be tricky
- Changes in your vicinity
Tree growth, new buildings, etc can all affect reception
- Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
Reception problems for cable viewers are rare. Occasionally channels may be lost or there could be picture and sound problems. The cause might be a problem with the cable feed but could also include a faulty receiver (which is the property of the cable provider).
What to do
- Switch off your cable receiver from the mains for ten minutes and then switch the power on again. Allow the receiver a few minutes to reach full operation.
- Check that the cable connections to your receiver, and from the receiver to your TV, are secure.
If these actions don’t improve your reception, you should seek the advice of your cable provider.
The largest cable company in the U.K. is Virgin Media. Cable is only available in some parts of the country - mostly cities. Please visit the links below for more information:
Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)
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