Top Tips

Problems can often be equipment-related. Check out our top tips before going further.

Freeview Television

DTT (digital terrestrial television) also known as Freeview

Digital terrestrial TV (DTT) in the UK is delivered free to air by Freeview. You receive Freeview via an aerial and you can get it on its own, from Youview or as part of a subscription package from BT Vision or TalkTalk.

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Typical DTT reception problems include picture break-up (pixelation) or freezing, clicking sounds, sound dropping out and no reception at all. You may also find that interactive services (red button) aren't working, channels are missing, or you're receiving channels from the wrong region.

This can be caused by a number of things:

Transmitter Checker

Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)

For information on how we use your postcode (and any other personal data you may provide to us), check the 'How we use your personal information' section on our 'About Us' page.

Problem Assistant

Get started with diagnosing your problem with our self-help tool.

Launch the tool by clicking here