Top Tips
Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well - Satellite systems
A faulty dish or downlead can cause loss of reception - Plugs, sockets & cables
Damaged or loose connections can spoil your reception - Reception on portables
Correct positioning is essential and can be tricky - Changes in your vicinity
Tree growth, new buildings, etc can all affect reception - Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
Frequently Asked Questions
- Lost DAB radio reception
- Is the problem interference or reception?
- Digital Terrestrial TV Weak Signal
- Car radio problems on DAB
- Weather-related problems on Freeview
- Burbling / breakup on DAB radio
- Communal aerials
- What is 4G and who are at800, and will it cause me interference?
- How can weather affect DAB reception?
- Do I need an outdoor TV aerial?
Transmitter Checker
Enter postcode and platform below to check for faults with your local transmitter (Format: AB12 2AA)
For information on how we use your postcode (and any other personal data you may provide to us), check the 'How we use your personal information' section on our 'About Us' page.
Problem Assistant
Get started with diagnosing your problem with our self-help tool.